The Frisco Police Department launched an AI-powered assistant on its non-emergency line on Monday to handle routine inquiries and free up personnel for emergencies.
The system, available 24/7 starting May 11, 2026, greets callers at (972) 292-6010 and directs them to the appropriate city service or officer.
All 9-1-1 calls continue to be answered by trained human communicators. The department said the change aims to improve response times for non-emergency matters while maintaining public safety priorities.
Frisco PD announced the rollout directly: “We’re making it easier to reach us for non-emergency matters. Starting 5/11/26, when you call our non-emergency line at (972) 292-6010, you’ll be greeted by an AI-powered assistant that can help answer your questions, direct you to the right City service, or connect you with an officer. The system is available 24/7 and supports multiple languages.”
We’re making it easier to reach us for non-emergency matters. Starting 5/11/26 when you call our non-emergency line at (972) 292-6010 you’ll be greeted by an AI-powered assistant that can help answer your questions, direct you to the right City service, or connect you with an… pic.twitter.com/ZguBnbivYX
— Frisco Police (@FriscoPD) May 11, 2026
The assistant, referred to as HYPER in department materials, asks callers a short series of questions before routing them. It handles common scenarios such as noise complaints, guidance on accident reporting, animal control referrals, parking concerns, online reporting of past thefts or property damage, and general questions.
If the system detects an emergency, fails to understand the caller, encounters an unsupported language, or identifies a situation outside its procedures, it immediately transfers the call to a human communicator. Callers can also request a human at any time, according to Frisco PD.
Frisco, one of the fastest-growing cities in North Texas with a population of ~245,000+ in 2026, has increasingly adopted technology to manage service demands. The department emphasized that the AI tool supplements, rather than replaces, human staff.
The non-emergency line has historically seen high call volumes for matters that do not require immediate dispatch. By routing routine inquiries through the AI assistant, officials expect communications personnel to focus more effectively on urgent calls.
Frisco PD maintains multiple contact options, including its mobile app, online reporting tools, and Tip411 for anonymous tips. The AI implementation aligns with broader city efforts to streamline resident services.
The system supports multiple languages. If a caller speaks a language the AI does not support, the call transfers to a dispatcher.
This marks the latest technology upgrade for the department, which serves a city known for rapid suburban expansion north of Dallas. Officials have not released details on the specific AI vendor or long-term performance metrics at launch.
Residents with non-emergency needs can still call (972) 292-6010 as before during the initial rollout phase. Emergency calls to 9-1-1 remain unchanged.
