Texas Drivers Overcharged on Toll Roads


290 Toll | Image by Central Texas Regional Mobility Authority

The Central Texas Regional Mobility Authority (CTRMA) said on Wednesday that a glitch in its system has caused over a thousand Texas drivers to be overcharged.

Despite paying their bills on time, about 1,200 TxTag and CTRMA customers were charged late fees after they used transponders to pay their tolls, resulting in high toll bills.

“Our vendor alerted us on November 9, 2022, to an issue that delayed the posting of certain payments,” CTRMA said in a statement to Fox News. “This issue impacted a very small subset of the payments processed between October 21 and November 14, 2022.”

TxTag drivers were charged with inaccurate bills on toll roads 183A, 290, 71, and the Mopac express lanes that cut through Austin, reported Fox News.

The total amount of overcharges was not disclosed, but unpaid bills can result in as much as $25 in late fees.

Officials say they are working with the vendors and their payment processing company to find a solution and fix the system glitch.

All incorrect charges have already been reversed, said the agency, but refunds for drivers who already paid their fees are still processing. Refunds may take a couple of weeks to process, reportedly.

The money will be sent by mail once the refunds are processed. Online accounts can be checked at mobilityauthority.com to ensure that the charge was reversed and all payments are settled accordingly.

In the coming week, customers should expect to receive letters explaining the situation.

The Texas Department of Transportation’s tolling system has faced billing problems with customers before, such as in 2015 when the agency had to repay about $1.7 million to tollway users after the users were overcharged.

In August, KHOU reported another case of incorrect TxTag billing. In that case, drivers were incorrectly billed as a result of the license plate reading system interpreting the letters “I” and “O” as the numbers “1” and “0,” respectively.

In August 2021, TxTag also overcharged customers and added late fees after customers received their bills late.

It is currently unclear how much money the state will owe drivers involved in this recent debacle or when TxTag will succeed in sorting its billing issues conclusively.

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3 months ago

There is no way as a consumer to check the accuracy of these toll bills. And we continue to pay blindly to a government service that we know from experience that if the government is involved then there is always a problem.

3 months ago

HMM, this is truly interesting because at the roll out of any system using optical character recognition, the first hurdle is assuring that it reads correctly. Part of that is assuring that the font system include all known fonts (of every state and possibly Mexico and Canada as well). Could it be that the design of the TX license plates it part of the problem?
Then the accounting system allowed late fees on top of everything else….and now the companies and government want to refund at som later date?
Nope. WRONG. Those companies should have to pay a penalty to each driver who was billed. By definition we are talking about fraudulent billing practice.

Terry Glover
Terry Glover
Reply to  Djea3
3 months ago

I absolutely agree with this point. I have constantly been over billed here in Austin on 183 and 290! I’m sick of it and I don’t even get on tolls but some of our roads force you into or leads you onto a toll even if you are not trying to get on one.

Mike Allen
Mike Allen
3 months ago

We pay registration for roads, there shouldn’t be ANY tolls. One or the other, not both.

Reply to  Mike Allen
3 months ago

And they use it to the hilt. The toll road that used to exist going from Dallas to Arlington, it took YEARS before they finally got rid of the toll. On the Bush, they shouldn’t even charge anytime there is a traffic backup, and it happens. Where’s the advantage in that case? There is none.

HOV lanes..just open it up and let the traffic move. Overall, it would save gas.