Carrollton’s boil water notice remains in effect on Thursday as the city awaits water tests, project manager Jason Maiden said.
An ATMOS Energy contractor accidentally hit and ruptured a water line at 5th Avenue and Broadway Street on Wednesday afternoon, the city said in a news release. Repairs were ongoing Thursday morning, and test results on water quality should return Thursday afternoon.
“It will not be lifted until we see the results,” Maiden told The Dallas Express.
The city said the problem was isolated and contained from Crosby Road to Northside Drive and from Broadway Street to the northbound service road for Interstate 35.
Customers were advised to boil water before consumption. That includes washing faces and hands, brushing teeth, and drinking.
The city said that children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow the water boil order.
Carrollton Public Works said there’s also a problem with water pressure after ATMOS Energy contractors were working in the area.
The Texas Commission on Environmental Quality has required the Carrollton public water system to notify all customers in the area to boil their water before using it, the city said.
“To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes,” the press release said.
“In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.”
“The city will notify customers when the water is safe again,” Maiden said.
Maiden is available for questions at 972-466-4210.
Carrollton is the latest city in the metroplex to issue a boil water notice. Coppell had one in June that lasted two days.
The Texas Tribune reported that the state had more than seven boil water orders a day in 2022.
