A Mansfield resident was overcharged by thousands of dollars on her electricity bill by energy provider Engie Electric following the winter storm of 2021.
In December 2020, Amy Meyser had moved houses but was under the impression that everything had been transferred over.
When Meyser received her April 2021 electric bill from Engie Electric, the charges totaled nearly $5,000. The company attempted to convince her that the bill was correct, stating that she was on a variable rate; however, she argued that she was on a contract until 2024.
Engie Electric energy provider is based in Houston and is not accredited by the Better Business Bureau (BBB). They have six reviews on BBB, all of which are one star, and none have been addressed or replied to publicly by the company. Several of the reviews accuse the company and salesmen of being scammers.
Meyser told NBC that the company eventually agreed to send credits and restate the prior periods with the appropriate rate.
However, a week later, she did not receive any recalculations. They merely sent her copies of the past bills. She then contacted NBC 5 Responds for help.
In a statement to NBC 5, Engie said, “Thank you for reaching out to us. Our billing department was able to review the disputed charges and plans to generate a revised invoice which includes an adjustment.”
The corrected bill was $129, far less than the original bill.
Meyser was not the first Engie customer to be hit with a shocking electric bill after the Winter Storm of 2021. The owner of Odd Muse Brewing Company in Farmers Branch learned in May 2021 that he owed $20,095 to Engie. Bobby Diaz’s bill was not a mistake, though.
Diaz said his contract with the electricity provider had lapsed just before the storm, but he had not known because the contract termination notice had gone to his spam folder. The monthly electricity bill for his brewery typically ranged between $900 and $1,300.