Southwest Airlines Employee Reunites Woman With Lost Letters

Southwest Airlines Employee Reunites Woman with Lost Letters
Image of letters that were written in the 1940s. | Image from Southwest Airlines via CBS DFW

In a series of tweets on Monday, December 27, Southwest Airlines revealed that one of its employees has helped reunite a woman with lost letters written by her mother in the 1940s.

According to the tweet, one employee had found a satchel under a seat and brought it to the Baggage Services office at Chicago Midway International Airport to be kept with other lost and found items. The satchel contained the letters that had been written around eighty years ago.

After no one came forward to claim the satchel, the determined employee, identified as Sarah, took the satchel along with the letters and kept them in a safe at the office while she tried to locate the owner.

According to the Southwest tweets, Sarah found a return address on one of the envelopes dated from August with the name Rachel Degolia.

Sarah then proceeded to search Rachel’s name in the airline giants’ system but came up empty, according to the tweets.

Refusing to give up, the determined Sarah searched Rachel’s name on google and came up with a phone number to call.

According to Southwest Airlines, as soon as Sarah introduced herself on the call as an employee of the airline, Rachel excitedly cut her off and said, “You have the letters?!”

“Rachel and her family were overjoyed to be reunited with them,” the Dallas-based airline wrote on Twitter.

According to Southwest, Sarah’s search for Rachel on the airline’s database came up empty because it was Rachel’s brother who had been traveling with the letters.

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