Dallas Water Utilities announced that 26% of its more than 313,000 customers are at least 60 days behind on paying their water bills, and the City will begin shutting off service to overdue accounts in September.
Beginning the week of August 19, the City will send letters to customers with overdue accounts to inform them that they must either pay off their accounts or arrange a payment plan.
Officials confirmed they will begin cutting off water services and charging late fees on September 18 for any remaining delinquent accounts. The average past-due balance is around $127.
The City of Dallas does not cut off water services to customers when temperatures peak during the summer, Dallas Water Utilities Director Sarah Standifer told The Dallas Morning News.
Customers can visit the Dallas Water Utilities website to make payments. Those who need to make a payment plan can email [email protected].
Operation WaterShare, administered by the City’s Office of Community Care, can also help customers facing financial hardship.
The DWU customer service is available between 8 a.m. and 5 p.m. Monday through Friday at 214-651-1441 to assist customers with any questions regarding their accounts or payments.