Dallas Water Utilities customers will lose access to online and phone payment options during a 12-hour system maintenance window on Sunday, June 15.
The scheduled outage runs from 3 a.m. to 3 p.m., affecting the DallasGo platform and telephone payment services.
The timing could prove inconvenient for residents who typically handle weekend bill payments through these digital channels. Still, the city has provided alternative payment locations to minimize disruption. Customers seeking to pay their water bills during the maintenance period can visit physical payment stations throughout Dallas.
The city issued its alert in both English and Spanish, acknowledging the inconvenience to customers. However, no details were provided about what specific system improvements the maintenance will deliver.
Normal payment processing through DallasGo and phone services will resume after 3 p.m. on June 15. Any payments scheduled for automatic processing during the maintenance window may face delays.