Sam’s Club is known for having a loyal following, but its decision to scrap a particular perk paying members love has gotten its customers up in arms.
The membership-only retail warehouse is owned by Walmart and offers bulk groceries, electronics, home goods, and other merchandise at discounted prices. With locations across the United States and a growing online presence, Sam’s Club has been a big-name player in the wholesale retail market.
Despite its popularity among consumers, Sam’s Club has been struggling to keep up with competitor Costco, as previously reported by Fox Business.
Here’s some of what Fox Business reported about Sam’s Club’s recent consumer revolt:
Sam’s Club Plus members have about six weeks left to use a coveted perk, and they are letting the wholesale giant know they are not happy about losing it.
Effective August 19, Plus members will only get free shipping on orders from Sam’s Club’s website or app on “qualifying orders of $50 or more,” the company announced via email on June 19.
For those who do not add $50 worth of qualifying items to their digital cart, there is an $8 flat rate fee; however, Sam’s Club says, “Some category exclusions apply whereby variable shipping will be charged.”
“Hey @SamsClub, how are spinning these new changes and now for plus members, we have to order $50 or more for free shipping??” @Victorino1 posted to X, the social media platform formerly known as Twitter. “You are taking away benefits. ENOUGH, respond back to your plus members. This is some BS!!! Don’t ghost us!”