Chick-fil-A’s recent modification to their waffle fries has elicited a range of customer reactions. In November 2024, the company introduced pea starch into the recipe to enhance crispiness and prolong freshness.
Many loyal patrons have expressed dissatisfaction with the change, describing the fries as “dry,” “grainy,” and “flavorless.” For instance, Daryl-Ann Denner, a dedicated customer, noticed the difference and shared her disappointment, stating that the new fries have negatively impacted her dining experience, according Southern Living reported.
The lifestyle magazine reported social media platforms are abuzz with similar critiques. One user commented, “Your new fries are terrible. I can’t even eat them anymore and they were my favorite thing. Please go back!”
Beyond taste concerns, some parents have raised allergy-related issues. The inclusion of pea starch poses potential risks for individuals with pea allergies, leading certain families to reconsider dining at Chick-fil-A, People magazine noted.
Despite the backlash, Chick-fil-A maintains that the updated recipe retains the same great taste while offering improved crispiness. A company spokesperson stated, “We recently made a slight adjustment to our Waffle Potato Fries recipe, which offers the same great taste while also making our Waffle Potato Fries stay crisp.”
The mixed reactions highlight the challenges brands face when altering popular menu items, balancing product improvements with customer preferences and sensitivities.
Whether or not Chick-fil-A will reconsider its fry recipe in response to the backlash remains to be seen. However, the uproar surrounding the change shows just how much people care about their food, especially when it comes to a fast-food staple like Chick-fil-A’s waffle fries.