BizCloud Experts is the recognized Amazon Connect Service Delivery (SDP) Partner service. Now, Service Offerings are available on the AWS platform.
They are announcing the expansion of their AWS Connect Cloud Contact Center as a Service, which offers to find BizCloud Experts and engage their engineering teams. The goal is to accelerate contact center initiatives more easily. BizCloud Experts can help you set up a contact center, build smart Serverless integrations, and support your migration to Amazon Connect from current legacy solutions.
Nagesh Kunamneni, President and CTO of BizCloud Experts explains, “Rethinking the customer experience (CX) is critical for all businesses, large or small. Solutions built on Amazon Connect accelerate your ability to rethink and re-engineer the experience to improve your customer interactions. Customers expect consistency in every interaction across all channels. Working together, we can innovate and build the experience your customers expect from you.”
The core competency of building serverless solutions allows you to create and run code to integrate or extend your contact center with virtually any type of application or back-end service, with no administration or servers to provision or manage.
As Nagesh puts it, “Customers expect consistency in every interaction across every channel. Working together we can innovate and build the experience that your customers expect from you”.
Amazon Connect provides a seamless experience through voice and chat for your customers and agents. The service includes a set of tools for skill-based routing, powerful real-time and historical analytics, and intuitive, easy-to-use management tools. This means that Amazon Connect simplifies contact center operations, improves agent efficiency, and reduces costs.
Migrating to Amazon Connect allows you to deliver the best possible experience to your customers.
BizCloud Experts is recognized as a leader in developing solutions using serverless computing technologies, and automating IT services. To learn more, visit: http://www.bizcloudexperts.com.
