Dallas Water Utilities customers will lose access to online and phone payment systems during a 12-hour maintenance window on Sunday, October 19, 2025. The scheduled outage runs from 3 a.m. to 3 p.m., affecting both the DallasGo platform and telephone payment services.
The timing could catch weekend bill payers off guard, potentially leading to late payments for those unaware of the service interruption.
City officials apologized for the inconvenience but provided no explanation for the extended maintenance period. Alternative payment locations remain available throughout the outage, with a complete list accessible at bit.ly/DWUPayStations.
The announcement included a Spanish translation, acknowledging the diverse customer base relying on these payment systems. Both English and Spanish speakers received identical information about the service disruption and available alternatives.
Customers planning to pay water bills this weekend should adjust their schedules accordingly or visit physical payment locations. The city has not indicated whether similar maintenance windows will occur in future months.