Holiday shopping may have ended, but the season of returns is just beginning for many.
Navigating the return process can be daunting, whether a gift was the wrong size, an unwanted color, or simply didn’t meet expectations. While most retailers offer extended return windows during the holidays, you must familiarize yourself with each store’s policies to avoid headaches.
Experts emphasize the importance of acting quickly and being prepared, as timelines and conditions for returns often vary by retailer.
For most shoppers, the good news is that many retailers extend their return deadlines until the end of January, providing ample time to send back unwanted items, reported WFAA. Samantha Gordon from Consumer Reports explains that most stores typically offer a 60-day return window, and customers using store credit cards may enjoy even more extended periods—sometimes up to 100 days. Retail giants like Costco go even further, offering no time limits on most items. However, tighter restrictions often apply when it comes to electronics, requiring prompt action for successful returns.
Consumers should also be mindful of shipping fees when mailing back purchases, as costs can add up quickly.
Retailers like L.L. Bean charge a $6.50 fee per package unless specific payment methods like Bean Bucks or store credit cards are used. Similarly, GameStop imposes an $8.99 mail return fee. In contrast, Amazon Prime members benefit from free return shipping, and popular chains like Walmart and Target also offer complimentary shipping for returns. Knowing these details in advance can help shoppers save money and reduce stress.
Returns are costly for consumers and retailers, and industry estimates suggest that nearly 17% of total sales will be returned this year. This translates to approximately $890 billion in merchandise being sent back. Beyond the financial impact, there’s also an environmental toll, as many returned items never make it back onto store shelves. With these factors in mind, some retailers have implemented restocking fees, which are especially common with electronics. Best Buy, for example, charges 15% restocking fees on select items, including drones and digital cameras, if the original packaging has been opened.
Certain retailers have built reputations for more lenient return policies, making the process easier for customers. Nordstrom stands out by offering unmatched flexibility, handling returns on a case-by-case basis. Receipts, original tags, and packaging are not required, and there are no deadlines for bringing items back. Such policies make Nordstrom a go-to option for those who value hassle-free returns, while other stores may impose stricter conditions that require careful planning.
Experts advise shoppers to follow a few simple tips to ensure a smooth return experience. Saving receipts, avoiding the removal of tags, and returning items promptly can increase the chances of a successful refund or exchange. It’s also recommended to keep items in their original packaging whenever possible and to carry identification when heading to the store.